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Customer Return Authorization ( RMA ) Form

TO RETURN A PRODUCT PLEASE READ OUR RETURN POLICY BELOW
Then call our customer service number or fill out the form below
TOLL FREE: 1-866-585-0399
Monday to Thurs. 8:00 AM to 4:30 PM
Friday from 9:00 AM - 4:00 PM
Eastern Time


Customer Return Authorization ( RMA ) Form

All Fields Required
DO NOT included credit card information.


Return and Cancellation Policy:

  • Manufacturers re-stocking fees will apply" re-stocking fees vary from 15% to 35% + return shipping costs.

    We at GrabBarSpecialists.com hope every product you purchase meets or exceeds your expectations, but fully understand that is not always possible. We will gladly accept all new returns with original packaging within 30 days of delivery. Items received damaged must be reported immediately within 48 hrs. and returned within 30 days.
  • Items that have been installed cannot be returned. NO EXCEPTIONS.
  • Items are returnable only within 30 days of purchase. Before returning an item, please please fill out the above form to receive a Return Merchandise Authorization number (R.M.A. #).
  • Returns will not be accepted without an R.M.A. #. In order to receive the R.M.A. #, please complete this form, and include a copy of the original invoice in the return package. All returned must have the R.M.A. # clearly visible on the outside of the package. Shipping charges are non refundable. Items must be returned within 15 days after the R.M.A. # has been issued.
  • Returns sent back without a R.M.A. # written clearly on the outside of the box will be refused at the customer's expense.
  • All returns must be properly packed and shipped insured. Do not tape or deface the original packaging of the product. The customer assumes responsibility for the product until received at our facility.
  • All returns have to be processed and inspected in our warehouse before an exchange/credit can be issued. The returns/exchange process typically takes approximately 15 days. Items found to be damaged through misuse, abuse, or negligence are not eligible for return.

Cancellations:

Cancel or change an order by contacting our Customer Care Department at TOLL FREE: 1-866-585-0399. Phone or e-mail messages requesting an order be changed or canceled received after business hours will be addressed the following business day.

Credit Card orders must be canceled the day they were placed, before 3:00 p.m. Eastern Time. Merchant fees for Credit Card cancellations will be deducted from the refund. Merchant Transaction fees are as follows:

  • Visa / MasterCard - 4.82% of total purchase price
  • American Express - 6.8% of total purchase price
  • Discover - 4.8% of total purchase price

Orders canceled after they've shipped will be treated as a return. Shipping and all associated costs will be deducted from refund.

Any order refused at delivery (without prior arrangement and approval of a Customer Care Specialist) will be treated as a return. Shipping and all associated costs including manufacturer's restock fees will be deducted from refund.

Custom/Made to Order Products:

Manufacturer's restock fees will be deducted from refunds for all made-to-order items with custom fabric, options, upgrades or other modifications after manufacturing has begun if cancelled refused or returned.

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ABOUT GBS

For over 20 years Grab Bar Specialists has been providing the best American Made grab bars, safety and bathroom products, services and product support available online. We take pride in our company and guarantee our customers the best service, products and support anywhere. But don't just take our word for it...
StarStarStarStarStar
1-1/4" Diameter Straight Stainless Steel Grab Bars with Concealed Screws
"Excellent, Great - 10 Stars You have the greatest products, and great service too. Most of us don't mind paying a little extra for things made in the U.S.A. - and your products are certainly well worth that little bit extra. Everyone in our family loves the quality - so practical, useful, and they look great too. Thank you for the great products and service."
Read complete review

© Grab Bar Specialists, Inc., 2022 - All Right Reserved
sales@grabbarspecialists.com
Office Hours
Monday through Friday: 9:00-4:00 Eastern

We Accept PayPal, Mastercard, American Express, Visa
We Accept Amazon Pay

Every effort is made to ensure the accuracy of pricing and other information posted on the Grab Bar Specialists website. In the event of a discrepancy, the price and description of a product as it appears in the shopping cart, invoice and order confirmation shall prevail.

Designed and maintained by CENLYT Productions-ms designs

Grab Bar Specialists : https://www.GrabBarSpecialists.com
Monday to Thurs. 8:00 AM to 4:30 PM : Friday from 9:00 AM - 3:00 PM (Eastern Time)
1.800.707.5033 : sales@grabbarspecialists.com
© 2022 - Grab Bar Specialists - ALL RIGHTS RESERVED